Thank you for choosing Spice Stash as your source for high-quality, all-natural spices. If you have any additional questions or concerns, please don't hesitate to contact us.

FAQ

What is your shipping policy?

We offer free shipping on all orders over $50. For orders under $50, we charge a flat shipping rate of $5.99. We currently ship to all US addresses, including Alaska and Hawaii. Orders are typically processed within 1-2 business days and shipped via USPS or UPS. Delivery times vary depending on your location, but you can expect your order to arrive within 3-7 business days.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your order for a full refund within 30 days of purchase. Please contact our customer service team to initiate the return process. Please note that the product must be in its original packaging and in new, unused condition to be eligible for a refund.

Are your products organic and non-GMO?

Most of our prdocuts are certified organic and non-GMO or Wild. We indicate the quality of our product clearly in our store. We believe in providing high-quality, all-natural products that are free from harmful chemicals and genetically modified organisms.

Do you offer bulk pricing?

Yes, we offer bulk pricing for our customers who want to order larger quantities of our products. Please contact our customer service team (hello@thespicestash.com) for more information on bulk pricing.

How do I store your spices?

We recommend storing our spices in a cool, dry place, away from direct sunlight and moisture. You can store them in the original packaging or transfer them to an airtight container. This will help to preserve the freshness and flavor of the spices.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment via PayPal and Revolut Pay.

How can I contact your customer service team?

You can contact our customer service team through our website's contact form. Our customer service team is available to assist you with any questions or concerns you may have about our products or services.

Can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the delivery status of your order with the shipping carrier. If you have any questions about your order status or tracking information, please contact our customer service team for assistance.

Are your spices and seasonings suitable for vegans and vegetarians?

Yes, all of our spices and seasonings are vegan and vegetarian-friendly. We do not use any animal products or by-products in our blends or processing.

What is the shelf life of your products?

The shelf life of our products varies depending on the specific spice or seasoning. Generally, our products have a shelf life of 12-24 months from the packaging date. However, some products may have a shorter or longer shelf life depending on their ingredients and storage conditions. Please check under the container for a best before date. We recommend storing our products in a cool, dry place to help extend their shelf life.

Do you offer international shipping?

At this time, we only offer shipping to EU addresses. However, we are working to expand our shipping capabilities to other countries and regions in the future.

Can I cancel or modify my order after it has been placed?

Once an order has been placed, we typically begin processing it immediately to ensure timely delivery. If you need to cancel or modify your order, please contact our customer service team as soon as possible to see if we can accommodate your request.

Are your products ethically sourced?

Yes, we are committed to sourcing our ingredients from suppliers who use ethical and sustainable practices. We believe in supporting local and small-scale farmers who prioritize quality and sustainability.

How do I use your spices and seasonings?

We provide usage instructions on each of our product pages, as well as recipe ideas and inspiration on our blog. Our spices and seasonings can be used in a variety of dishes and cuisines, from traditional Indian curries to Mexican tacos and beyond.

What is your privacy policy?

We take your privacy and security seriously. You can review our privacy policy on our website to learn more about how we collect, use, and protect your personal information here.

Can I leave a product review?

Yes, we encourage our customers to leave product reviews on our website. Your feedback helps us to improve our products and services, and it also helps other customers make informed decisions about their purchases.

How can I find the right product for my needs? 

We offer a variety of products to suit different tastes and culinary needs. You can use our product search function to find products by type, flavor, or cuisine. You can also contact our customer service team for personalized recommendations based on your preferences.

What if I have a question that isn't answered here?

If you have a question that isn't answered in our FAQ, please don't hesitate to contact our customer service team. We are always happy to help and answer any questions you may have.

Do your products contain any allergens?

We strive to make our products available to the wider public and we follow EU guidelines to prevent contamination with allergens in our products. Please refer to the product in question and check the "Allergens" tab for more information.

Spice Stash will list a product "Absent" of allergies if it does NOT contain the following products: Crustacean shellfish, eggs, fish, peanuts, tree nuts, celery, lupin, mustard, sesame, milk, wheat, cereals with gluten, sulfites, buckwheat, molluscan shellfish, bee pollen/ propolis, beef, chicken, pork or latex.
If you have a specific allergy or intolerance not listed above, please don't hesitate in asking us if a specific product you're interested in contains that ingredient or might have trace amounts of it.